(Last updated May 15, 2025)
GENERAL NOTICE; EXCEPTIONS
Our Privacy Policy, Terms of Use, and the information on this website are subject to change. By using this website, a Biodynamic customer portal, a franchisee portal, or a franchisee customer portal, by sending us email or text messages, by calling us, or by interfacing with us in any other way, you agree our Privacy Policy and Terms of Use will apply.
However, if we perform or agree to perform any services (the “Services”) or if we provide or agree to provide any materials (the “Materials” and collectively with the Services, the “Work”), you and we will sign a separate written contract for that Work (each, a “Contract”). If, and to the extent, there is any inconsistency, contradiction, or conflict between our Contract and our Privacy Policy, or between our Contract and our Website Terms and Conditions or any other information on this website, our Contract will control.
In addition, if you are a franchisee, you have signed our franchise agreement (the “Franchise Agreement”). If you are interested in becoming a franchisee, we may send you our franchise disclosure document and/or other franchise-related materials (collectively with the Franchise Agreement, the “Franchise Documents”). If and to the extent there is any inconsistency, contradiction, or conflict between our Franchisee Documents and our Privacy Policy or between our Franchise Documents and our Website Terms and Conditions (or any other information on this website), our Franchise Documents will control.
Our Privacy Policy does not cover information—personal or otherwise—we collect about job applicants, employees, and actual or potential suppliers, vendors, service providers, or independent contractors.
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PRIVACY POLICY
(Last updated May 15, 2025)
This Privacy Policy describes how Black Buck Enterprises LLC, an Oregon limited liability company doing business as Biodynamic (“Biodynamic”, “we,” “us,” or “our”) collects and uses the personal information we obtain from you, and it outlines your rights about your personal information, except this Privacy Policy does not cover information—personal or otherwise—we collect about job applicants, employees, and actual or potential suppliers, vendors, service providers, or independent contractors.
Personal Information
We collect, and during the past 12 months or more may have collected, the following types of personal information:
- Personal identification such as your name, telephone number, and email address; your home or billing address; your user name, password, and log-in information for your Biodynamic customer portal; your IP address; and the following sensitive information (“Sensitive Information”): your drivers’ license number, and other government issued ID you or your agents disclose. We will not ask for your health data. If you chose to provide health data to us, we will use it only to perform the Work.
- Property information such as the address of the property (the “Property”) where we may perform Services or provide Material (collectively, the “Work”); the record owner of the Property; the estimated value, square footage, and other features of the Property; the condition of the Property such as any structural, mechanical, or engineering issues and the presence of mold, asbestos, lead, or other harmful or potentially harmful substances; and the insurance coverage for the Property.
- Internet and other electronic activity information such as your device and browser type, your browsing and search history, your interaction with us on our websites and other platforms.
- Audio information such as voice recordings of customer service calls for training and quality assurance purposes.
- Commercial and financial information such as records about the proposed or actual Work; your credit history; payment information; and the following types of Sensitive Information: bank account numbers, credit card numbers, debit card numbers, and related security codes.
- For franchisees and potential franchisees, the educational, employment, professional information you provide, business ownership history and references, information about your experience, financial information (e.g., financial statements, including balance sheet, cash flow/income statements, etc.), property and business ownership, and other financial information.
- Our interpretations and extrapolations are derived from the personal information we collect.
Why we collect Personal Information
We collect your personal information so we can answer your questions and better perform the Work. For example, we use your personal information to contact you from time to time; to provide you with information about our business; for customer support; to let you know about our Services and Materials as well as products and services offered by our affiliates we think you may be interested in; to analyze the placement and effectiveness of our marketing endeavors; and to help you obtain financing for the Work.
We also use personal information to monitor or improve our websites and platforms and our business; to help prevent fraud, detect violations of our Terms of Use and illegal activity, and to protect our rights and the rights and safety of others.
What else we do with Personal Information
We sell the following types of personal information to our affiliates who for the most part are also engaged in the home improvement business, so they can let you know about their products and services: your name, email address, physical address, and commercial information such as purchasing history information.
Applying certain states’ broad definition of “sell”, our cross-context behavioral digital advertising may involve the sharing or “sale” of personal identifiers (IP address) and internet or other electronic activity information with advertising networks and other companies we use to facilitate our digital advertising. They may use the information we sell them to reach the people most likely to be interested in the Work we and our affiliates provide. Those companies place cookies or other trackers on our websites and other platforms in order to collect, over time, information about your online activities across different websites and applications. Those companies may use the information they collect to provide personalized content to you about third party products and services that may interest you. For more information about the use of cookies and trackers, see the section “Our Use of Cookies and Analytics” below.
We do not sell or share for cross-context behavioral advertising any of the other categories of personal information we collect.
Retention Periods
We retain your personal information for as long as necessary for us to (a) provide our obligations under our Contract and Franchise Documents; (b) comply with our legal obligations; and (c) protect our legal rights.
Sources Where We Collect Personal Information
We collect personal information from customers and other website users, and from representatives of entities with which we do business or may do business. We also collect personal information from potential franchisees, franchisees, references, and referral sources.
Use or Disclosure Personal Information
We do not use or disclose sensitive personal information for any purpose other than to perform the Work and our other obligations, and exercise our rights, in connection with our Contract, Franchise Agreements, and otherwise.
Disclosure of Personal Information For Business Purposes in the Past 12 Months
In the 12 months prior to the date of this Policy, we disclosed to third parties for a business purpose the following categories of Personal Information:
| Categories of Consumers’ Personal Information | Categories of Third Parties With Which We Shared Personal Information for a Business Purpose |
| Personal identifiers: name, email address, address of the property for which Work is requested, home or billing address, telephone numbers, customer number, account password, IP address. | Service providers who process payments, verify customer information, manage customer information and provide customer service, facilitate scheduling, facilitate email communications, provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our Work and the services of our affiliates, provide analytics information, and provide legal and accounting services. Subcontractors who perform specialized components of the Work we offer |
| Commercial information: records of products or Services purchased, ordered, returned, or considered; other purchasing or consuming histories; payment information. For franchise applicants, information about franchise applicants’ assets, income, property and business ownership interests, and other financial information provided. | Service providers who manage customer information and provide customer service, facilitate scheduling, facilitate email communications, provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our Work and the services of our affiliates, provide analytics information, and provide legal and accounting services |
| Internet or other electronic network activity information: device and browser type, browsing and search history on our website, and information regarding interaction with our website and our advertisements. | Service providers who provide security services and cloud-based data storage, host our website and assist with other IT-related functions, advertise and market our Work and the services of our affiliates, and provide analytics information |
| Audio information: recordings of customer service calls for quality assurance purposes | Service providers who manage customer information and provide customer service. |
| Inferences drawn from personal information collected | Service providers who manage business contact information |
Business Purposes for Such Disclosures
We disclosed the preceding categories of personal information for the following purposes: to perform the Work; to manage customer, supplier and vendor accounts and relationships; to process payments; to verify customers’ identities; to fulfill orders and transactions; to engage in the advertising and marketing of our Work and those of our affiliates; to operate and secure our IT systems; to prevent fraud and other illegal activities; to obtain professional advice about legal and accounting matters; and to evaluate and manage franchise applicants and owners.
SMS Usage
Phone numbers collected via SMS consent are not shared with any third party or affiliate company for marketing purposes. All stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency varies. Message and data rates may apply.
Additional Information About How We May Disclose Personal Information
We may also share your Personal Information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also share your Personal Information with third parties to help detect and protect against fraud or data security vulnerabilities. And we may share or transfer your Personal Information to a third party in the event of an actual or potential sale, merger, reorganization of our entity or other restructuring.
Our Use of Cookies and Analytics
We and our service providers may use cookies, pixel tags, web beacons, and other small data files placed on your computer, tablet, mobile phone, or other devices that allow us to automatically collect certain information when you visit or interact with our website or other platforms (“Tracking Technologies”). We may use these Tracking Technologies to help us understand how you interact with our website and other platforms, to help identify irregular behavior, to prevent fraudulent activity and improve security, as well as to allow you to save your preferences.
We also allow certain of our service providers and other third parties to use Tracking Technologies for analytics and advertising. They help display advertisements, tailor advertisements to your interests, and determine if you need assistance or are having problems navigating our website or other platforms. Some third parties use the Tracking Technologies to collect information about how you interact with other websites and advertisements across the Internet to provide advertising tailored to your interests and that may appear on our website or on other websites or platforms. You can set your browser to give you notice when you receive a cookie. You may also be able to block cookies; however, if you chose to block cookies, you may not be able to access certain parts of our website. You can disable cookies from your computer system by following the instructions on your browser or at www.youradchoices.com for industry opt-out tools and to manage personalized ad preferences.
We use Google Analytics to evaluate the use of our website. Google Analytics uses cookies and other identifiers to collect information, such as how often a user visits the website, the pages they visit, and the other websites they visited before visiting our website. For information about Google’s privacy practices, please refer to the Google Privacy Policy: https://policies.google.com/privacy?hl=en-US#infocollect.
Personal Information of Minors
Our Services and Materials are not aimed at minors (i.e., anyone under the age of 18), and we do not knowingly sell or share the personal information of minors for purposes of behavioral advertising.
Do Not Track Signals
In certain web browsers, you can set Do Not Track (“DNT”) as a privacy preference. We do not respond to or honor DNT signals. We observe the Global Privacy Control signal.
Third Party Websites and Social Media
Our website may contain links to third party websites and social media buttons that link to social media platforms. Our Privacy Policy does not govern how third parties or social media platforms collect or use personal information, and we do not endorse or control their policies or practices. We are not responsible for the content or privacy practices of any third-party websites or platforms, and their privacy policies and terms of use govern their privacy practices.
How We Keep Your Personal Information Secure
We implement and maintain security appropriate for the types of personal information we collect, use, retain, transfer, or otherwise process. However, there is no perfect security, and even reasonable security processes involve risk management rather than risk elimination—i.e., we cannot eliminate all risk or prevent all data security incidents and breaches. Accordingly, any given incident or breach does not mean we failed to implement and/or maintain reasonable security.
Changes to This Policy
We will review and update this Policy from time to time. If we make changes, we will reflect the date of the change. If the changes are material, you will be notified via email or a notice on our website.
Accessibility
We are committed to ensuring our communications are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at help@BiodynamicUSA.com.
Contact Us
If you have any questions about this Privacy Policy or would like a copy of this Privacy Policy in another format, please contact us at help@BiodynamicUSA.com or at 503-719-6859.
US State Data Privacy Rights
Certain US states give their residents specific legal rights regarding the personal information we collect about them:
CALIFORNIA PRIVACY RIGHTS
California residents have the following rights with respect to personal information:
Your Right To Know About Personal Information We Collect
You can ask for the following information from us about the personal information we’ve collected about you in the 12 months before we receive your request:
- Specific pieces of Personal Information we collected about you;
- Categories of personal information we collected about you;
- Categories of sources from which that personal information was collected;
- Categories of personal information the business sold or disclosed for a business purpose about the consumer;
- Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
- The business or commercial purpose for collecting or selling your personal information.
Your Right To Request Deletion of Personal Information We Have Collected From You
Upon your request and subject to exceptions in the law, we will delete the personal information we have collected from you.
Your Right to Request to Correct Personal Information We Hold About You
You have the right to ask us to correct inaccurate personal information we hold. We will determine the accuracy of the personal information you contend is inaccurate, and in so doing, we will consider the totality of the circumstances of the personal information you identify as being incorrect. We may ask you to provide documentation supporting your request to correct to assist us in evaluating your request.
Your Right to Ask Us Not to Sell Personal Information We Have Collected About You
For personal information we sell to or share with third parties for cross-context behavioral advertising, you have the right to opt out of those sales and sharing.
Opt-out Preference Signals
An opt-out preference signal is sent by a platform, technology, or mechanism on behalf of consumers and communicates the consumer’s choice to opt out of the sale and sharing of personal information for cross-context behavioral advertising with all businesses that recognize the signal, without having to make individualized requests. The signal can be set on certain browsers or through opt-out plug-in tools.
We recognize the Global Privacy Control signal and do so at the browser and device level, and it does not apply to personal information we collect offline or that we associate only with your name or email address. This means if the signal is sent through a specific browser on a specific device, we will recognize it for that browser and device only, and only for the identifiers for that browser on that device. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).
California Shine the Light
California’s “Shine the Light” law, permits California residents to annually request, free of charge, information about the Personal Information (if any) disclosed to third parties for direct marketing purposes in the preceding calendar year. To make a request, please contact us at help@biodynamicusa.com.
Our Commitment to Honoring Your Rights
If you exercise any rights described in this Privacy Policy, we will continue to treat you fairly. You will not be denied any Services or Materials. You will not be charged different prices or rates for our Services or Materials. You will receive the same level and quality of Services and Materials as those who chose not to exercise their rights under this Privacy Policy.
Exercising Your Rights and How We Will Respond
To exercise your rights to know, delete, or correct your Personal Information, or to ask a question, contact us at help@biodynamicusa.com. We will acknowledge receipt of your request within ten business days of our receipt of your request. We will provide a substantive response to your request as soon as we can, generally within 45 days after the date we receive your request, although in certain jurisdictions or under certain circumstances, we may take longer to process your request. If we expect your request is going to take us longer than normal to fulfill, we will let you know.
You can direct us not to sell your personal information or share it for purposes of cross-context behavioral advertising by emailing us at help@biodynamicusa.com, and we will comply with your request no later than 15 business days after we receive it.
We usually act on requests and provide information free of charge, but in certain situations we may charge a reasonable fee to cover our administrative costs of providing the information. In some cases, the law may allow us to refuse to act on certain requests. If that is the case, we will try to provide you with an explanation as to the reasons why.
Verification of Identity – Requests to Know, Delete or Correct
We will ask you for two pieces of personal information and attempt to match those to information we maintain about you. If we can’t verify your identity with the required degree of certainty, we will not be able to respond to the request. We will notify you to explain the basis of the denial.
Authorized Agents
You may designate an agent to submit requests on your behalf. The agent can be a natural person or a business entity. If you want to designate an agent to act on your behalf, you and the agent must comply with our verification process:
- Requests to Know, Delete or Correct Personal Information: If the agent submits a request, the agent must provide us with your signed permission showing you have authorized the agent to submit the opt-out request on your behalf. You must also verify your identity directly with us and if you use an agent, you must confirm with us you gave the agent permission to submit the request.
- Requests to Opt Out of Sale or Sharing: If the agent submits a request to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising, the agent must provide us with your signed permission indicating you have authorized the agent to submit the opt-out request on your behalf.
Authorized agents may contact us at help@biodynamicusa.com to submit a request.
This subsection does not apply to agents authorized to act on your behalf under a valid power of attorney, and we will process those requests in accordance with California law governing powers of attorney.
U.S. state privacy laws include:
| California Consumer Privacy Act (CCPA);Colorado Privacy Act (CPA);Connecticut Act Concerning Personal Data Privacy and Online Monitoring (CTDPA)Delaware Personal Data Privacy Act (DPDPA)Florida Digital Bill of Rights (FDBR)Indiana Consumer Data Protection Act (ICDPA)Iowa Consumer Data Protection Act (ICDPA)Kentucky Consumer Data Protection Act (KCDPA), effective 1.1.2026Maryland Online Data Privacy Act (MODPA), effective 10.1.25Minnesota Consumer Data Privacy Act (MCDPA), effective 7.31.25Montana Consumer Data Privacy Act (MTCDPA) | Nebraska Data Privacy Act (NDPA)Nevada Privacy of Information Collected on the Internet from Consumers Act (NPICICA)New Hampshire Privacy Act (NHPA)New Jersey Data Protection Act (NJDPA)Oregon Consumer Privacy Act (OCPA)Rhode Island Data Transparency and Privacy Protection Act (RITPPA), effective 1.1.26Tennessee Information Protection Act (TIPA), effective 7.1.25Texas Data Privacy and Security Act (TDPSA)Utah Consumer Privacy Act (UCPA)Virginia Consumer Data Protection Act (VCDPA)Washington My Health My Data Act (MHDM) |